Privacy Policy

1. Who We Are

LV Carpentry & Tradesmen ("we", "us", "our") is a bespoke carpentry and interior fit out company based at Hardy House, Northbridge Road, Berkhamsted, Hertfordshire HP4 1EH. We can be contacted at info@lvcarpentryandtradesmen.co.uk or on 020 3051 3327.

This policy explains how we collect, use and protect your personal information when you visit our website or contact us about our services.

2. Information We Collect

We may collect the following information:

• Contact information:name, email address, phone number and message content when you submit an enquiry via our contact form or email us directly.
• Usage data:pages visited, time spent on site, browser type and referring URL, collected via cookies and analytics tools.
• Project information:details about your property and requirements that you share with us during a consultation or survey.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote or consultation
• Arrange and carry out design consultations and project work
• Send you project updates and communicate about your order
• Improve our website and services

We do not use your data for unsolicited marketing and will not sell or share your personal information with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests:responding to your enquiries and carrying out work you have requested
• Contractual necessity:when you engage us to carry out a project
• Consent:where you have explicitly agreed to hear from us

5. Cookies

Our website uses cookies to understand how visitors use the site. These are analytics cookies that collect anonymous data about page views and user behaviour. They do not identify you personally. You can disable cookies in your browser settings at any time.

6. Data Retention

We retain enquiry and customer data for up to 6 years after the completion of a project, in line with our legal and tax obligations. Data from enquiries that did not result in a project is deleted after 12 months.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, contact us at info@lvcarpentryandtradesmen.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third Party Services

We may use the following third party services to operate our website and business:

• Google Analytics:anonymous website usage data (Google LLC, USA)
• Vercel:website hosting (Vercel Inc., USA)

Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

10. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at info@lvcarpentryandtradesmen.co.uk or write to us at Hardy House, Northbridge Road, Berkhamsted, Hertfordshire HP4 1EH.